Most items ship within 3 to 7 business days, though larger structures like gazebos and pergolas may take 7 to 14 business days due to their size. You will receive a tracking number by email once your order leaves our warehouse. Orders over $100 qualify for free shipping.

Absolutely. Once your order ships, we send a confirmation email with a tracking link so you can follow your delivery in real time. If you have not received your tracking information within 5 business days of ordering, please contact us and we will look into it right away.

We accept returns within 30 days of delivery for items in their original, unused condition and packaging. Because of their size, gazebos and pergolas may have specific return shipping requirements. Please reach out to our team before initiating a return so we can walk you through the process smoothly.

We take great care in packaging, but if something arrives damaged or incorrect, please contact us within 48 hours with photos of the issue. We will arrange a replacement or full refund at no extra cost to you. Your satisfaction with your outdoor space is our top priority.

We recommend measuring your available outdoor space and leaving at least 2 feet of clearance on each side for comfortable access. Consider how you plan to use the area, whether for dining, lounging, or entertaining. Our team is happy to help you select the ideal size and style for your space if you send us your dimensions.

Yes, our structures are designed to withstand a range of outdoor conditions, including sun, rain, and wind. Materials vary by product, so we recommend reviewing the specifications on each listing for details on UV resistance, waterproof ratings, and wind tolerance. Feel free to contact us for personalized recommendations based on your local climate.